Chewy Suz Terms and Conditions
Our Guarantee: Chewy Suz Virtual/Online Bakery & Dessert Truck provides professionally decorated sweet desserts, in a timely manner as specified in the invoice or contract. We appreciate your business and we are delighted you chose Chewy Suz to celebrate your special occasion! We guarantee our outstanding flavors, texture & size – If not satisfied with our product(s) please let us know at the time you receive your order. Once the order is accepted, refunds will not be considered.
Allergy Disclaimer: Please be aware that although we have strict processes in place to prevent cross contact there is still a slight risk of the presence of any allergens.
Refund Policy: Chewy Suz Virtual/Online Bakery will not offer refunds or exchanges custom products that meet our quality standards. Once your dessert has been picked up/delivered and (accepted) by you or another designated party. Additionally, under no circumstances will CHEWY SUZ provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund request due to decorating style, color, size or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size and general description detail above.
Cake/Dessert flavor and texture is subjective. Refund request due to flavor or texture after cake has been accepted and picked up will be at the sole discretion of Chewy Suz. CHEWY SUZ BAKERY may consider a store credit if the product is brought back to Chewy Suz and the quality of the cake, flavor and texture is determined not to meet our standards within 24 hours of your event. Please note we do taste all our cakes/desserts daily to ensure the highest quality and texture will be provided. Quality determination is solely at the discretion of CHEWY SUZ BAKERY. Our cakes/desserts are baked from scratch with the finest and all natural ingredients and need to be kept out at room temperature for at least an hour prior to serving. Please keep in mind variety in temperature and humidity may impact the flavor, overall design, or texture of the cakes/desserts to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.
Care and Handling: We are not responsible for any damage to the cakes/desserts after pick up or after set up is complete. The client is responsible for any damage to cakes/desserts after pick up or after set up is complete. Client is responsible for providing an appropriate and secure table and environment for the cakes/desserts are heavy and require a sturdy table and optimum room temperature of 75° or below. If you or your representative elects to pick up and set up cakes/desserts you assume all liability and responsibilities for the condition of the cake/dessert once it leaves the possession of Chewy Suz Bakery.
Deposits, Payments, Cancellations: Orders under $250 MUST BE paid in full. Orders over $250 or will require a deposit of 75% and a signed contract is required to consider this an order and contract for service to be rendered. The remaining balance is due ten (10) business days prior to event pickup/delivery date. Any changes required after the signing of this contract cannot be guaranteed and may be subject to additional charges.
All deposits are nonrefundable. There will be no credit given for orders canceled inside of ten (10) business days. For cancellation with more than ten (10) business days’ notice, credit may be given for a future order, less the fair market value of items that cannot be reused. This offer is subject to the date being available. If a payment is not received by the due date the order may be cancelled.
Delivery Terms: The delivery times will be confirm three (3) business days before your event date. Cakes/Desserts may be set up 1 to 3 hours before your event. For outdoor events, we try to set up as close to the reception time as possible, which may limit design options. The client must disclose any adverse road hazard and/or obstacles that may hamper the delivery and quality of finish product. In case of an unavoidable occurrences, such as an act of God, a car accident, horrible condition, or dropping of cake from delivery – out of CHEWY SUZ BAKERY cannot be held liable for more than the price of the cake described in this order. If the client or client representative is not available to receive the delivery a redelivery fee will be required at the time of receipt of goods and service.
Photographs and Marketing: We respect the privacy of our Chewy Suz' clients we would not disclose the identity of clients, photographs of people, last names, event details, contract details without permission. We do however, reserve the right to photograph Chewy Suz Sweet Treats/Baked Goods and use those photos on our website, social media, and marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you.
Governing Law and Wavering of Jury Trial: This agreement shall be subject to and governed by the law of the Commonwealth of Florida irrespective of the choice of law rules in the state of execution of the Agreement. The parties hereto acknowledge and agree that, any legal action for pursuant to this Agreement shall only be of proper venue exclusively within the courts of the Commonwealth of Florida. Any litigation relating to this Agreement, brought by client shall be commenced and maintained only in a federal Florida State Court located nearest to Company’s Principal Office. The client consents to personal jurisdiction and venue in any such court. Each PARTY, to the fullest extent permitted by law, hereby involvement irrevocably waives all right to trial by jury as to any issue relating hereto in any action, proceeding or counterclaim arising out of or relating to this Agreement or any other matter involving the parties hereto. If Company is the prevailing party, it shall be entitled to recover from a client the responsible costs and expenses occurred in connection with any mediation, suit or other action brought pursuant to this Agreement, including without limitation, responsible attorney’s fees.
Resolution of Disputes: All claims, disputes, and other matters in questioning arising out of or relating to this Agreement, or the breach of this Agreement (in any event, a “Dispute”). Shall first be submitted to non-binding mediation in accordance with the Commercial Arbitration Rules and Mediation Procedures of the American Arbitration Association. Unless agreed-upon by the parties, the mediator shall be selected by the Alternative Dispute Resolution Section of the Fairfax County Bar Association. The mediator may offer such guidance as the mediator deems appropriate to facilitate the resolution of the Dispute.
Allergy Disclaimer: Please be aware that although we have strict processes in place to prevent cross contact there is still a slight risk of the presence of any allergens.
Refund Policy: Chewy Suz Virtual/Online Bakery will not offer refunds or exchanges custom products that meet our quality standards. Once your dessert has been picked up/delivered and (accepted) by you or another designated party. Additionally, under no circumstances will CHEWY SUZ provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund request due to decorating style, color, size or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size and general description detail above.
Cake/Dessert flavor and texture is subjective. Refund request due to flavor or texture after cake has been accepted and picked up will be at the sole discretion of Chewy Suz. CHEWY SUZ BAKERY may consider a store credit if the product is brought back to Chewy Suz and the quality of the cake, flavor and texture is determined not to meet our standards within 24 hours of your event. Please note we do taste all our cakes/desserts daily to ensure the highest quality and texture will be provided. Quality determination is solely at the discretion of CHEWY SUZ BAKERY. Our cakes/desserts are baked from scratch with the finest and all natural ingredients and need to be kept out at room temperature for at least an hour prior to serving. Please keep in mind variety in temperature and humidity may impact the flavor, overall design, or texture of the cakes/desserts to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.
Care and Handling: We are not responsible for any damage to the cakes/desserts after pick up or after set up is complete. The client is responsible for any damage to cakes/desserts after pick up or after set up is complete. Client is responsible for providing an appropriate and secure table and environment for the cakes/desserts are heavy and require a sturdy table and optimum room temperature of 75° or below. If you or your representative elects to pick up and set up cakes/desserts you assume all liability and responsibilities for the condition of the cake/dessert once it leaves the possession of Chewy Suz Bakery.
- In case of fresh flower usage on the cake/dessert, the responsibility of the flower safety and safe food practices will rest with the florist and not Chewy Suz Bakery. The person placing this order should obtain a notice of plant safety, and question, from the florist.
- Chewy Suz is not responsible for any damage to the cake/dessert caused by the placement of flowers by other party or other items on the cake.
Deposits, Payments, Cancellations: Orders under $250 MUST BE paid in full. Orders over $250 or will require a deposit of 75% and a signed contract is required to consider this an order and contract for service to be rendered. The remaining balance is due ten (10) business days prior to event pickup/delivery date. Any changes required after the signing of this contract cannot be guaranteed and may be subject to additional charges.
All deposits are nonrefundable. There will be no credit given for orders canceled inside of ten (10) business days. For cancellation with more than ten (10) business days’ notice, credit may be given for a future order, less the fair market value of items that cannot be reused. This offer is subject to the date being available. If a payment is not received by the due date the order may be cancelled.
Delivery Terms: The delivery times will be confirm three (3) business days before your event date. Cakes/Desserts may be set up 1 to 3 hours before your event. For outdoor events, we try to set up as close to the reception time as possible, which may limit design options. The client must disclose any adverse road hazard and/or obstacles that may hamper the delivery and quality of finish product. In case of an unavoidable occurrences, such as an act of God, a car accident, horrible condition, or dropping of cake from delivery – out of CHEWY SUZ BAKERY cannot be held liable for more than the price of the cake described in this order. If the client or client representative is not available to receive the delivery a redelivery fee will be required at the time of receipt of goods and service.
Photographs and Marketing: We respect the privacy of our Chewy Suz' clients we would not disclose the identity of clients, photographs of people, last names, event details, contract details without permission. We do however, reserve the right to photograph Chewy Suz Sweet Treats/Baked Goods and use those photos on our website, social media, and marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you.
Governing Law and Wavering of Jury Trial: This agreement shall be subject to and governed by the law of the Commonwealth of Florida irrespective of the choice of law rules in the state of execution of the Agreement. The parties hereto acknowledge and agree that, any legal action for pursuant to this Agreement shall only be of proper venue exclusively within the courts of the Commonwealth of Florida. Any litigation relating to this Agreement, brought by client shall be commenced and maintained only in a federal Florida State Court located nearest to Company’s Principal Office. The client consents to personal jurisdiction and venue in any such court. Each PARTY, to the fullest extent permitted by law, hereby involvement irrevocably waives all right to trial by jury as to any issue relating hereto in any action, proceeding or counterclaim arising out of or relating to this Agreement or any other matter involving the parties hereto. If Company is the prevailing party, it shall be entitled to recover from a client the responsible costs and expenses occurred in connection with any mediation, suit or other action brought pursuant to this Agreement, including without limitation, responsible attorney’s fees.
Resolution of Disputes: All claims, disputes, and other matters in questioning arising out of or relating to this Agreement, or the breach of this Agreement (in any event, a “Dispute”). Shall first be submitted to non-binding mediation in accordance with the Commercial Arbitration Rules and Mediation Procedures of the American Arbitration Association. Unless agreed-upon by the parties, the mediator shall be selected by the Alternative Dispute Resolution Section of the Fairfax County Bar Association. The mediator may offer such guidance as the mediator deems appropriate to facilitate the resolution of the Dispute.